Privacy Policy
Your privacy is critically important to us. At Galaxy.ai, we have a few fundamental principles:
We try to collect as little personal information as possible.
We aim for full transparency on how we gather, use, and share your personal information.
We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
We store personal information for only as long as we have a reason to keep it. Below is our Privacy Policy, which incorporates and clarifies these principles.
1. Who We Are and What This Policy Covers​
This Privacy Policy applies to information that we collect about you when you use:
Our website;
Our web application (Galaxy.ai);
Our mobile applications (Galaxy.ai for iOS and Android).
Throughout this Privacy Policy we'll refer to our websites, mobile applications, and other products and services collectively as "Services."
2. Information We Collect​
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let's go over the information that we collect.
2.1 Information You Provide to Us​
It's probably no surprise that we collect information that you provide to us directly. Here are some examples:
Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Galaxy.ai account to provide an email address and password (if no third-party login is used).
Business Profile: Some of our products collect additional information from you as part of creating a user/customer profile. We use the information you provide us like your timezone and location information, your company and team information, and your contact information, to set up your account and power the Service's features.
Communications with us: You may also provide us with information when you respond to surveys, communicate with us about a support question or post a question in our public forums. When you communicate with us via email, public forum comments, or otherwise, we may store a copy of our communications.
2.2 Information We Collect Automatically
We also collect some information automatically:
Log information: Like most online service providers, we collect information that web browsers and mobile applications typically make available, including the browser type, language preference, referring site, mobile device identifier, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example when you create or make changes to your Galaxy.ai account.
Usage information: We collect information about your usage of our Services. For example, we collect information about the actions users perform when using our applications — in other words, who did what and when. We use this information to provide our Services, as well as to get insights about how people use our Services, so we can make our Services better.
Location information: We may determine the approximate location of your device from your IP address for security and personalization purposes. Our mobile application may collect precise location information from your mobile device, but only with your explicit permission, and you can disable this collection through your device settings at any time.
Device information: We collect specific information about the device you use to access our Services, including:
Hardware model and manufacturer (e.g., iPhone 13, Samsung Galaxy S22)
Operating system and version (e.g., iOS 16.2, Android 13)
Screen size and resolution
Unique device identifiers (such as Android ID or iOS Identifier for Vendors)
Mobile carrier and network information
Performance and memory usage statistics
Installed app version
Device language and time zone settings
Mobile-specific analytics: For our mobile applications, we collect additional analytics data to help us improve the app experience, such as:
App launch count and usage frequency
Feature usage statistics
Navigation paths within the app
Crash reports and app errors (via services like Firebase Crashlytics)
App performance metrics (load times, response times, etc.)
Battery usage related to our app
Network request successes and failures
Transactional information: When you make a purchase through our Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
2.3 Information We Collect from Other Sources​
We may also get information about you from other sources. For example:
- Third Party Login: If you create or log in to your Galaxy.ai account through another service (like Google, Apple, or Facebook) we'll receive associated login information (your email address and authentication details). The information we receive depends on which services you use or authorize and what options are available.
3. How and Why We Use Information​
3.1 Purposes for Using Information​
We use information about you for the purposes listed below:
To provide our Services. For example, to set up and maintain your account, provide customer service, process payments and orders, and verify user information.
To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.
To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Galaxy.ai and others, which may result in us, for example, declining a transaction or terminating Services.
To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Galaxy.ai; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don't want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we'll still send you important updates relating to your account.)
To personalize your experience. We may use information about you to personalize the Services we offer, including remembering your preferences, serving relevant content, and facilitating social sharing.
3.2 How we store your information​
We are committed to protecting your privacy and ensuring that your personal information is secure. We store your information in accordance with our stringent data protection protocols designed to prevent unauthorized access, disclosure, alteration, or destruction.
We employ a variety of security measures, including encryption and authentication tools, to maintain the safety of your personal information. Data is stored for as long as necessary to provide you with the services you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
4. Mobile Application Specific Provisions​
4.1 Mobile Application Permissions
Our mobile applications may request certain permissions that allow them to access features of your mobile device. Below we explain each permission requested and why it's necessary:
INTERNET: This permission is essential for our app's core functionality, allowing the application to connect to our servers, sync your data, and provide real-time updates and features. Without this permission, the app would not be able to function properly.
READ_EXTERNAL_STORAGE/WRITE_EXTERNAL_STORAGE: We request access to your device's storage to enable important features such as:
Uploading files and documents to our service
Downloading and saving reports and documents for offline access
Temporarily storing data to improve app performance
Backing up your settings and preferences
Processing documents and files as part of our service functionality
CAMERA: We request access to your device's camera to enable features that allow you to scan documents, upload images, and participate in video conferences within the app. This permission is only active when you explicitly use these features.
LOCATION (approximate and/or precise): We may request access to your device's location to provide location-based services relevant to our application's functionality, such as finding nearby resources or optimizing recommendations based on your location. You can disable location services in your device settings at any time.
RECORD_AUDIO: We request access to your device's microphone for specific features such as:
Voice commands and dictation
Voice notes and recordings
Audio input during video conferences or meetings
Voice-enabled features within the app This data is processed according to our privacy policy and is only recorded when you actively use these features.
NOTIFICATIONS: We may request permission to send you push notifications about your account, updates to our Services, or other relevant information. You can disable notifications in your device settings at any time.
You can manage all of these permissions through your device settings at any time. Please note that certain features of our applications may not be available if specific permissions are disabled.
You can manage these permissions through your device settings at any time. Please note that certain features of our applications may not be available if specific permissions are disabled.
4.2 Mobile Application Analytics and Data Collection
Our mobile applications use analytics services and data collection tools to help us improve our apps and provide better service:
Analytics Services: We use third-party analytics tools (such as Firebase Analytics and Crashlytics) to help us measure traffic, usage trends, crash information, and app performance. These tools collect information sent by your device, including the screens you visit, actions you take within the app, app performance metrics, and crash reports. This analytics information is generally collected in aggregate form such that it cannot reasonably be used to identify any particular individual user.
File Access and Storage: When our app accesses your device's storage (using permissions like READ_EXTERNAL_STORAGE), we only access files and media that you specifically select for upload or that are necessary for app functionality. We do not scan or collect information about other files on your device without your explicit selection.
Crash Reporting: Our app collects crash reports and error logs to help us identify and fix problems. These reports may include technical information about your device at the time of the crash, but do not contain personal content from your device.
Cached Data: Our app may store data temporarily on your device to improve performance and enable offline functionality. This cached data is stored securely on your device and typically includes app resources, temporary files, and limited user data necessary for app functionality.
4.3 Third-Party Terms and Conditions
Our mobile applications are distributed through app stores operated by third parties, such as Apple's App Store and Google's Play Store. Your download and use of our applications may also be subject to these third parties' terms and conditions and privacy policies. We encourage you to review these documents before downloading and using our applications.
4.4 Mobile App Identifiers
On mobile devices, we or our third-party partners may use mobile identifiers such as Apple's IDFA (Identifier for Advertisers) or Google's Advertising ID for similar purposes to those described throughout this policy. Mobile platforms have permission systems for specific types of device data, such as location services and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications.
5. What information we do not collect
We do not intentionally collect "Sensitive Personal Information", such as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation. If you choose to store any Sensitive Personal Information on our servers, you are responsible for complying with any regulatory controls regarding that data.
We do not intentionally collect personal information that is stored in your workspaces or other content. Any personal information within a user's workspace or content is the responsibility of the workspace owner.
5.1 Legal Bases for Collecting and Using Information​
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:‍
(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account; for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
(5) You have given us your consent
6. Sharing Information​
6.1 Disclosure to third parties​
Cloud providers
Data Analytics Services
Data Storage Service Providers
Ad Networks
Finance & Accounting Tools
Payment Processors
Performance Monitoring Tools
Social Networks
Website Hosting Service Providers
Sales & Marketing Tools
Testing Tools
Mobile App Development and Distribution Platforms
We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us
6.2 Links to Third Party Sites
The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or another governmental request.
To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Galaxy.ai, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the event that Galaxy.ai goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
Aggregated or de-identified information: We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
We have a policy that we do not and will never sell our users' data. We aren't a data broker, we don't sell your personal information to data brokers, and we don't sell your information to other companies that want to spam you with marketing emails.‍
6.3 Other important information:
- Team and workspace: You've become a part of any workspace or joined the team through the invitation which means your admin has a right to access your account information. Please note that you can ask for any further information from your team's owner. We'll only access data if there is any security concern for that particular team with their consent only.
6.4 How Long We Keep Information​
We generally discard information about you when it's no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we're not legally required to keep it.
7. How to access and control your information
Access and update your information: You can update certain information about your account from the application directly, whether using our web application or mobile apps.
Deleting your account and information: You have the right to delete your information by yourself from the application itself. You can learn more from the documentation.
Opt-out of communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in every email we send, by managing your notification preferences in your account settings, or by contacting us directly.
Mobile application settings: You can stop all collection of information by our mobile applications by uninstalling the applications. You may also adjust your mobile device settings to limit the data collected by our app, such as by disabling location services or push notifications.
Requesting us to stop using your account: In some cases, you request us to stop using your account and information but when your account is associated with organizations (that you part of in past) then it's their privacy policy on how long they use information. But if the account is only created with your permission, we will stop using your information with your consent. This may take some time to investigate and facilitate the request. If your information is shared with third parties, please disable the integration to remove the access.
8. Children's Privacy
Our Services are not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under 13 (or 16 in the EU). If you are a parent or guardian and you learn that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we will take steps to remove that information from our servers.
9. California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other state laws. These rights may include the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information. To exercise your California privacy rights, please contact us using the information provided in the "Contacting Us" section.
10. International Data Transfers
To provide our Services, we may transfer your personal information to servers or store it in countries other than where you live. When we transfer personal information across borders, we take steps to comply with applicable data protection laws, including implementing appropriate safeguards where necessary.
11. Your Choices About Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
12. Security​
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.
13. Responsible Companies​
The responsible party for the data processing described in this privacy policy is GalaxyAI Inc, USA. You can reach us at privacy@galaxy.ai.
14. Privacy Policy Changes​
Although most changes are likely to be minor, we may change our Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our blog or sending you a notification through email or our mobile applications). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.
15. Translation​
Our Privacy Policy was originally written in English. We may translate it into other languages. In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control.
16. Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
GALAXYAI INC
8 The Green STE A Dover, DE 19901, USA
Email: privacy@galaxy.ai